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Privacy

We are very pleased about your interest in our company. Data protection is of particular importance to the management of Haider Telekom GmbH. The websites of Haider Telekom GmbH can generally be used without providing any personal data. However, if a data subject wishes to make use of special services offered by our company via our website, the processing of personal data may become necessary. Where the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain the consent of the data subject.

The processing of personal data, such as the name, address, email address or telephone number of a data subject, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in compliance with the country-specific data protection provisions applicable to Haider Telekom GmbH. Through this Privacy Policy, our company wishes to inform the public about the nature, scope and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed of the rights to which they are entitled.

As the controller responsible for processing, Haider Telekom GmbH has implemented numerous technical and organisational measures to ensure the most complete protection possible for personal data processed through this website. Nevertheless, internet-based data transmissions may in principle have security vulnerabilities, meaning that absolute protection cannot be guaranteed. For this reason, every data subject is free to provide personal data to us by alternative means, for example by telephone.

1. Definitions

The Privacy Policy of Haider Telekom GmbH is based on the terminology used by the European legislator when adopting the General Data Protection Regulation (GDPR). Our Privacy Policy is intended to be easy to read and understand for the general public as well as for our customers and business partners. To ensure this, we explain the terminology used below.

We use, among others, the following terms in this Privacy Policy:

a) Personal data

Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as the “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject

A data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for processing.

c) Processing

Processing means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing

Restriction of processing means the marking of stored personal data with the aim of limiting its processing in the future.

e) Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

f) Pseudonymisation

Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures ensuring that the personal data is not attributed to an identified or identifiable natural person.

g) Controller

The controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of processing personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

h) Processor

A processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) Recipient

A recipient is a natural or legal person, public authority, agency or another body to which personal data is disclosed, whether or not a third party. Public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

j) Third party

A third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

k) Consent

Consent is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.

2. Name and address of the controller

The controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is:

Haider Telekom GmbH

Schäfereiweg 8
38723 Seesen
Germany

Tel.: +49 5381 1549
Email: info@haider-telekom.de
Website: www.haider-telekom.de

3. Collection of general data and information

The website of Haider Telekom GmbH collects a range of general data and information whenever the website is accessed by a data subject or an automated system. This general data and information is stored in the server log files. The data collected may include (1) browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (referrer), (4) the sub-pages accessed on our website, (5) the date and time of access to the website, (6) an Internet Protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information used for security purposes in the event of attacks on our information technology systems.

When using this general data and information, Haider Telekom GmbH does not draw conclusions about the data subject. Rather, this information is required to (1) correctly deliver the content of our website, (2) optimise the content of our website and its advertising, (3) ensure the long-term functionality of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for prosecution in the event of a cyberattack. Haider Telekom GmbH therefore evaluates this anonymously collected data and information statistically and with the aim of increasing data protection and data security within our company and ultimately ensuring an optimal level of protection for the personal data we process. Anonymous server log file data is stored separately from any personal data provided by a data subject.

4. Routine erasure and blocking of personal data

The controller processes and stores personal data of the data subject only for the period necessary to achieve the purpose of storage or where this is provided for by the European or another competent legislator in laws or regulations to which the controller is subject.

If the purpose of storage no longer applies or if a statutory storage period expires, the personal data will routinely be blocked or erased in accordance with legal requirements.

5. Rights of the data subject

a) Right to confirmation

Every data subject has the right granted by the European legislator to obtain confirmation from the controller as to whether personal data concerning them is being processed. A data subject wishing to exercise this right may contact our data protection contact or another employee of the controller at any time.

b) Right of access

Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller, free of charge and at any time, information about the personal data stored concerning them and a copy of that information. Furthermore, the data subject has the right to obtain information about:

  • the purposes of processing

  • the categories of personal data concerned

  • the recipients or categories of recipients to whom the personal data has been or will be disclosed, in particular recipients in third countries or international organisations

  • where possible, the envisaged period for which the personal data will be stored, or, if this is not possible, the criteria used to determine that period

  • the existence of the right to request rectification or erasure of personal data or restriction of processing, or to object to such processing

  • the existence of the right to lodge a complaint with a supervisory authority

  • where the personal data is not collected from the data subject, any available information as to its source

  • the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved as well as the significance and envisaged consequences of such processing for the data subject

The data subject also has the right to be informed whether personal data has been transferred to a third country or an international organisation and, where this is the case, to be informed of the appropriate safeguards relating to the transfer.

A data subject wishing to exercise this right may contact our data protection contact or another employee of the controller at any time.

c) Right to rectification

Every data subject affected by the processing of personal data has the right to obtain without undue delay the rectification of inaccurate personal data concerning them. Taking into account the purposes of processing, the data subject also has the right to have incomplete personal data completed, including by means of providing a supplementary statement.

d) Right to erasure (right to be forgotten)

Every data subject affected by the processing of personal data has the right to obtain from the controller the erasure of personal data concerning them without undue delay where one of the following grounds applies and insofar as processing is not necessary:

  • the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed

  • the data subject withdraws consent on which the processing is based pursuant to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR and there is no other legal ground for the processing

  • the data subject objects to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects pursuant to Article 21(2) GDPR

  • the personal data has been unlawfully processed

  • the personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject

  • the personal data has been collected in relation to the offer of information society services referred to in Article 8(1) GDPR

Where one of these grounds applies, a data subject wishing to request the erasure of personal data stored by Haider Telekom GmbH may contact us at any time.

Where Haider Telekom GmbH has made personal data public and is obliged pursuant to Article 17(1) GDPR to erase the personal data, we shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copies or replications of, that personal data, insofar as processing is not required.

e) Right to restriction of processing

Every data subject has the right to obtain restriction of processing where one of the following applies:

  • the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify its accuracy

  • the processing is unlawful and the data subject opposes erasure and requests restriction of its use instead

  • the controller no longer needs the personal data for the purposes of processing, but the data subject requires it for the establishment, exercise or defence of legal claims

  • the data subject has objected to processing pursuant to Article 21(1) GDPR pending verification of whether the legitimate grounds of the controller override those of the data subject

f) Right to data portability

Every data subject has the right to receive the personal data concerning them which they have provided to a controller in a structured, commonly used and machine-readable format. They also have the right to transmit that data to another controller without hindrance where the processing is based on consent pursuant to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR or on a contract pursuant to Article 6(1)(b) GDPR and the processing is carried out by automated means, provided that the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority.

In exercising their right to data portability pursuant to Article 20(1) GDPR, the data subject also has the right to have the personal data transmitted directly from one controller to another where technically feasible and where this does not adversely affect the rights and freedoms of others.

g) Right to object

Every data subject has the right, on grounds relating to their particular situation, to object at any time to processing of personal data concerning them based on Article 6(1)(e) or (f) GDPR. This also applies to profiling based on those provisions.

Haider Telekom GmbH shall no longer process the personal data in the event of an objection unless we can demonstrate compelling legitimate grounds for processing which override the interests, rights and freedoms of the data subject, or the processing serves the establishment, exercise or defence of legal claims.

Where Haider Telekom GmbH processes personal data for direct marketing purposes, the data subject has the right to object at any time to processing of personal data for such marketing, including profiling to the extent that it is related to such direct marketing. If the data subject objects to processing for direct marketing purposes, Haider Telekom GmbH will no longer process the personal data for those purposes.

h) Automated individual decision-making, including profiling

Every data subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them, unless the decision is necessary for entering into or performing a contract between the data subject and the controller, is authorised by Union or Member State law providing suitable safeguards, or is based on the data subject’s explicit consent.

Where such a decision is necessary for entering into or performing a contract or is based on explicit consent, Haider Telekom GmbH shall implement suitable measures to safeguard the data subject’s rights, freedoms and legitimate interests, including at least the right to obtain human intervention, to express their point of view and to contest the decision.

i) Right to withdraw data protection consent

Every data subject has the right to withdraw their consent to the processing of personal data at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6. Use of the IONOS AI Chat Assistant (AI Frontdesk)

We use the IONOS AI Chat Assistant (AI Frontdesk) on our website. The provider is IONOS SE, Elgendorfer Straße 57, 56410 Montabaur, Germany.

The AI Chat Assistant is used to automatically answer questions from visitors to our website, provide information about our products and services, and record customer enquiries and contact requests in a structured manner. Responses are generated using artificial intelligence based on the company information we provide to the assistant.

When using the chat, the following data in particular may be processed:

  • messages and conversation content entered by you

  • contact details voluntarily provided by you, such as name, company, email address and telephone number

  • information voluntarily provided about your enquiry, project or property

  • technical data required to provide and securely operate the chat widget

  • interaction data and conversation summaries

Providing personal data in the chat is generally voluntary. Please do not submit special categories of personal data within the meaning of Article 9 GDPR or confidential information that is not necessary for processing your enquiry via the AI Chat Assistant.

Where your enquiry relates to entering into or performing a contract, processing is carried out on the basis of Article 6(1)(b) GDPR. In other cases, processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in the fast, efficient and user-friendly processing of enquiries from customers and prospective customers and in improving our availability.

We use IONOS as a service provider for the technical provision of the AI Chat Assistant. According to information provided by IONOS, the AI Chat Assistant is operated in compliance with the GDPR. IONOS describes its AI assistants as being hosted in European data centres and states that content processed for these services is not used to train other or public AI models.

Data generated in connection with an enquiry is processed and stored only for as long as necessary to deal with the respective enquiry or for as long as statutory retention obligations apply. Where IONOS processes data as part of the technical provision of the service, the data protection provisions and deletion periods agreed with IONOS also apply.

The AI Chat Assistant supports communication with visitors to our website. It does not make decisions based solely on automated processing that produce legal effects or similarly significantly affect a data subject within the meaning of Article 22 GDPR.

Further information about data protection at IONOS can be found in the IONOS privacy information.