Please transfer the invoice amount (total amount) to our bank account, stating your order number and customer number as the payment reference. Our full bank details can also be found in your order confirmation.

Once your transfer has been received in your customer account, our accounting department will send you a payment confirmation by email. We will reserve the goods you ordered for 7 days. Please ensure the amount is transferred within this period. If no payment is received within 7 days, the reservation will be cancelled.

As soon as your order is ready for dispatch, it will be shipped immediately. Our shipping team carefully packs your order in secure and, where possible, neutral packaging. Once the parcel has been handed over to the carrier, you will receive an email with your tracking number. Our logistics partners collect shipments several times a day – ensuring your order is delivered as quickly as possible.

Your shipping confirmation will include all tracking details. You can track your shipment online at any time, allowing you to check the current delivery status and better plan the receipt of your package.

Please note that when making an international transfer, both the IBAN and BIC of our bank must be included. Our complete bank details can be found here.

The transfer must cover the full invoice amount. Any bank fees for international transfers charged by your bank are to be borne by you. The receiving bank’s name must not be entered in plain text.

If you have further questions, please contact your bank directly. The transfer must be made in Euro and credited to a Euro account. The ordering bank must support SEPA (Single Euro Payments Area). More information about SEPA can be found online.

If these conditions are not met, we cannot process the order. Please ensure that the full invoice amount is credited to our account!

Our bank details for SEPA transfers:

Recipient: Haider Telekom GmbH
Payment reference: Your order number
IBAN: DE15268700240360599500
BIC: DEUTDEDB268